Question 1

What is DermFx?

Accepted Answer

DermFx is a Southern California medical aesthetics provider founded in 2002. DermFx offers aesthetic procedures, injectables, laser treatments, skin rejuvenation, body contouring, medical weight loss, wellness services, and curated aesthetic products.

Question 2

How many DermFx locations are there?

Accepted Answer

DermFx has six Southern California locations: Sunset Beach, Newport Beach, Redondo Beach, Orange, Dana Point, and Mission Viejo.

Question 3

Where can I see all DermFx treatments?

Accepted Answer

You can explore DermFx treatments and aesthetic procedures at https://www.dermfx.com/treatments/.

Question 4

Does DermFx offer free consultations?

Accepted Answer

Yes. DermFx offers free consultations where patients can speak with experienced DermFx professionals about treatments, procedures, aesthetic goals, and available options.

Question 5

Who is Erin Alonso?

Accepted Answer

Erin Alonso is the Founder and CEO of DermFx and a Family Nurse Practitioner with 25 years of experience in aesthetic medicine and non-surgical laser treatments. Her experience includes fillers, neurotoxins, lasers, radio frequency, ultrasound, and other aesthetic modalities.

Question 6

Who is the Medical Director of DermFx?

Accepted Answer

DermFx is overseen by Medical Director Todd Miller, MD, a head and neck surgeon with experience in cosmetic and reconstructive surgery, facial plastic surgery, facial rejuvenation, and body contouring.

Question 7

What is Dr. Miller's favorite part of his job?

Accepted Answer

Establishing long-term relationships with my patients.

Question 8

What is the best advice Dr. Miller has received?

Accepted Answer

Treat every patient as if they were family.

Question 9

How does Dr. Miller start each day?

Accepted Answer

With a daily devotion and a good workout.

Question 10

What fascinates Dr. Miller most about the human body?

Accepted Answer

The ability of a soft tissue to be manipulated in amazing ways for both reconstructive and cosmetic purposes.

Question 11

How does Dr. Miller best educate patients?

Accepted Answer

By focusing on the patient’s specific concerns and trying to match their concern with procedures that will meet their expectations. In order to do this, I focus on comprehensive informational resources on my website, a thorough consultation combined with a detailed history and physical exam, a detailed discussion of patient expectations, and thorough pre and postoperative instructions.

Question 12

What factors help set Dr. Miller's office apart?

Accepted Answer

We are committed to providing the highest quality care to our patients at an affordable cost. Our mission is to try and be as inclusive as we can possibly be. As a staff, we are very effective at identifying with the concerns of our patients and recognize that time, work, family, privacy, and budget are all concerns that we must address on a daily basis. Each person has their own unique needs and we are very good at identifying them and meeting them.

Question 13

How does Dr. Miller keep up with new ideas and techniques?

Accepted Answer

As a physician on staff at an academic institution, I am challenged by unusually complex cases. Teaching residents also challenges me to continuously perfect my clinical and surgical skills. These experiences are invaluable. They enhance my judgment, perfect my technique, and improve my patient management skills. I also budget a specific amount of time every year to visit other surgeons and observe their techniques as well as attending professional conferences and doing an extensive amount of reading from a variety of professional journals.

Question 14

What is the best compliment Dr. Miller has ever received?

Accepted Answer

The best compliment I receive is when patients refer friends and relatives to me. Dr. Miller’s practice philosophy is based on creating a rejuvenated, natural, vibrant, lasting appearance using the least invasive procedures to achieve optimal results.

Question 15

What is DermFx's mission?

Accepted Answer

DermFx is committed to delivering the ultimate skin experience through uncompromised customer care, efficiency, and accessible pricing. Its mission is to help patients look and feel their best while delivering an excellent medical aesthetic experience from the first phone call through checkout.

Question 16

What are DermFx's core values?

Accepted Answer

DermFx's core values are Dedicated, Empathetic, Respectful, Motivated, Flexible, and X-Factor.

Question 17

How much do Botox and Dysport cost at DermFx?

Accepted Answer

Regular Botox pricing is $12 per unit and regular Dysport pricing is $3.75 per unit. Club FX member pricing is $10.99 per unit for Botox and $3.15 per unit for Dysport.

Question 18

How much does Morpheus8 cost at DermFx?

Accepted Answer

Morpheus8 is $750 per area at the regular retail price and $599 per area for Club FX members.

Question 19

How much do GLP-1 weight loss injections cost at DermFx?

Accepted Answer

GLP-1 weekly weight loss injections start at $75 per week. GLP-2 weekly injections start at $99 per week.

Question 20

How much does CoolSculpting Elite cost at DermFx?

Accepted Answer

CoolSculpting Elite starts at $1,800.

Question 21

How much does CoolTone cost at DermFx?

Accepted Answer

CoolTone is $400 per area at the regular retail price and $199 per area for Club FX members.

Question 22

What is Club FX?

Accepted Answer

Club FX is DermFx's $99 per month Beauty Bank membership. Club FX members receive access to discounted member pricing on eligible DermFx treatments.

Question 23

What is DermFx Rewards?

Accepted Answer

DermFx Rewards is DermFx's free loyalty program. Members earn rewards based on how much they book with DermFx and can earn additional bonuses by completing loyalty activities. Members earn 1 point for every $1 spent and can redeem eligible points in store for free treatments.

Question 24

How do I join the DermFx loyalty program?

Accepted Answer

To join DermFx Rewards, you need to be an existing DermFx customer or create an account at a DermFx location. Visit https://www.dermfx.com/dermfx-rewards/ to log in and view your current rewards status.

Question 25

What benefits do I get with DermFx Rewards?

Accepted Answer

The more eligible points members earn, the more rewards and benefits they can access. Points can be redeemed in store at DermFx locations for eligible free treatments.

Question 26

How often can I redeem DermFx Rewards?

Accepted Answer

Patients may redeem up to 4 treatments and 4 products per year through DermFx Rewards.

Question 27

How is my DermFx Rewards tier status determined?

Accepted Answer

DermFx Rewards tier status is determined by the number of points earned through DermFx bookings and eligible loyalty activities and achievements. The more points earned, the higher the member's tier status can become.

Question 28

Is my DermFx Rewards tier status permanent?

Accepted Answer

No. DermFx Rewards tier status resets each year on the anniversary of the member's sign-up date. Members must earn enough qualifying points each year to maintain their tier and associated benefits.

Question 29

Do DermFx bookings count toward rewards points?

Accepted Answer

Yes. DermFx bookings count toward earning DermFx Rewards points.

Question 30

How do DermFx Rewards referrals work?

Accepted Answer

Members can visit https://www.dermfx.com/dermfx-rewards/ and send a referral code to a friend or family member. A referred first-time customer receives $50 toward their first qualifying treatment of more than $199. After the qualifying booking is made, the referring member receives 500 DermFx Rewards points.

Question 31

How do I receive my DermFx Rewards birthday gift?

Accepted Answer

Members who have provided their birthday information receive an exclusive point reward in their DermFx Rewards account on their birthday. DermFx sends an email notification, so members should be opted in to receive marketing emails.

Question 32

Do DermFx Rewards points expire?

Accepted Answer

Yes. DermFx Rewards points expire 12 calendar months after they are added to the member's account.

Question 33

How can I book an appointment at DermFx?

Accepted Answer

Patients can book online at https://dermfx.myaestheticrecord.com/online-booking or call DermFx at (800) 692-6869.

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